Important Information for
MIX-5 Therapy Laser Customers
MIX-5 Therapy Laser End-of-Life Communication
On behalf of the Cutting Edge team, we hope you, your family and your office have been staying safe and healthy. After a long nineteen months, we are all more than ready to enter the first phase of our return to normal activities. For that, we are thankful.
Due to several issues with part suppliers caused by the pandemic and the age of this install base, it is necessary for us to discontinue service on the MIX-5 Therapy Laser. We will continue to provide phone support and repair based on availability of parts, but we are no longer able to guarantee that we can support the device.
Please note that our last new MIX-5 was sold approximately eight years ago.
Customer Appreciation Upgrade Program
As a part of our efforts to be proactive with our MIX-5 Therapy Laser customers, we have developed an upgrade program to help your practice transition to our latest technology. Our upgrade program includes but is not limited to premium trade-in value for working therapy lasers, deferred payments, extended warranty, new marketing collateral and priority service, should it be needed.
At the forefront of our latest advancements is the fully robotic M6 MLS Therapy Laser. Showcasing a patented emission system and enhanced safety profile, the M6 offers unattended, hands-free delivery to improve practice productivity while providing optimal clinical effectiveness. If you’d like to learn more about this technology and our customer upgrade program, call us at 800.889.4184 ext. 125 for more details.
We look forward to continuing our long-lasting relationship with you and your team for many years to come. We remain committed to providing you with the best technology coupled with world class service and support. Please contact us with any questions or concerns and thank you for your continued enthusiasm toward MLS Laser Therapy.